Frequently Asked Questions
What is the return policy?
- If your order arrives damaged, don’t worry, you have 12 days to return it.
Your satisfaction is our priority, and we want to ensure your KaisenFrame arrives in perfect condition.
What material are the frames made of?
- Our frames are made of high-quality, crystal-clear acrylic. This material provides the elegant look of glass but with much greater durability and impact resistance, making it perfect for displaying your favorite art safely.
When will I get my order?
- Delivery usually takes between 7 and 12 business days. Once your order is shipped, you will receive a tracking number to follow your package's journey.
What are the dimensions of the frames?
- Large: 15cm x 10cm (1cm depth)
- Small: 10cm x 7cm (8mm depth)
How should I clean and care for my KaisenFrame?
- To keep your frame looking crystal clear, we recommend using a soft microfiber cloth. Avoid using harsh chemicals or alcohol, as they may damage the acrylic surface.